Despite having a packed schedule, I deeply appreciate the ambiance and ritual of dining out. For me, stepping into a restaurant is like attending a live stage production—each member of the staff, from the cooks to the waitstaff, plays a role in orchestrating the experience. The final act, the presentation of the meal, is the satisfying dénouement. Everyone walks away fulfilled: the customer with a delicious meal, the server with a well-earned tip, and the restaurant with another satisfied guest.
However, with time being a rare luxury, many of us rely on takeout as the next best option. In today’s fast-paced world, food delivery apps have made this incredibly convenient, whether it’s through platforms like Uber Eats or a restaurant’s delivery service. I tend to opt for pick-up. It’s more cost-effective, and I like to double-check the order before leaving. After all, when kitchens are running at full speed, human errors can happen.
I’ve had a few instances over the years where something in the order was missing, which often leads to an awkward return trip and the uncomfortable feeling of having to “prove” your case. Sometimes, the interaction can be tense—something no customer (or staff member) enjoys.
This brings me to a recent experience with Restaurant St-Hubert, a restaurant I’ve been loyal to for over 25 years. Every Saturday, like clockwork, I place the same order through their app—just a few taps, payment confirmed, and I’m off to pick it up. It’s become a comforting weekly ritual. However, this past Saturday, something felt off. The box was unusually light, and once I got home and wrestled through the tightly secured packaging—you practically need scissors to cut through those plastic ties—I discovered that the fries were missing. All that remained was a solitary chicken breast. I was understandably frustrated. It was such a simple order—how could something so basic be overlooked?
Still, instead of marching back to the restaurant, I decided to submit feedback through the app when prompted about my experience. To my surprise, within a minute, I received a $5 credit toward my next order. No phone calls, no arguments—just quick, courteous resolution. And sure enough, the following Saturday, everything was back to normal. The meal was complete and, once again, satisfying.
Some of my friends argued that I should have asked for a full refund. But honestly, is that the kind of society we want to live in—one where we capitalize on every minor mistake for maximum gain? I believe in fairness and understanding. Mistakes happen. What matters most is how a business responds, and Restaurant St-Hubert did so swiftly and respectfully.
This experience reminded me why I remain a loyal customer. Restaurant St-Hubert is more than just Quebec’s top chicken restaurant—they consistently offer quality food, dependable service, and genuine customer care. They serve not only great rotisserie chicken, but also ribs, burgers, wraps and comforting seasonal fare. And when they get something wrong, they make it right—without drama.
In a world where good service is often taken for granted, it’s important to give credit where it’s due. So here’s a heartfelt thank-you to St-Hubert—for making things right, for understanding the value of loyalty, and for being a reliable part of my weekly routine. Sometimes, a small act of good service deserves a big shout-out.